The Designers Marketplace - FAQs
What is your return policy?
Ans. We do not accept returns for a change of mind. However, damaged items are eligible for a replacement or repair. Notify us within 7 days, provide damage photos, and keep the unused item in its original packaging. If you have any other questions, please feel free to contact us.
Do you offer financing or payment plans?
Ans. No, we do not offer financing or payment plans at this time. Our products are sold with a straightforward payment process, allowing designers to make one-time payments for their purchases.
Are there discounts or sales on your products?
Ans. Yes, our products are available at designer trade pricing. This allows our customers to access premium products at competitive rates, providing value and affordability for their design needs.
Can I request fabric swatches?
Ans. Yes, you can request fabric swatches, where available. We understand the importance of choosing the right materials for your needs, and providing fabric swatches allows you to assess the texture and color before making a decision.
How do I care for furniture I purchase from you?
Ans. The care instructions for purchased furniture can be found on our website. To maintain good quality of your products, follow the guidelines that come with the product.
Who do I contact if I have an issue with my order?
Ans. For any order related issues, contact us at orders@TheDesignersMarketplace.com or call 803-681-5100.
How do I become an trade partner?
Ans. Register on our website to become a trade partner. You need to provide your business credentials like, resale certificate, tax ID, or EIN numbers. For any additional queries feel free to contact us!
What furniture brands do you carry?
Ans. Our website proudly features a diverse range of renowned furniture brands, such as Dovetail, Four Hands, Gabby, and more. Each brand promises an unparalleled quality and design.
What is your price match policy?
Ans. Our price match policy is simple, we offer one low price. We strive to provide designers with the best value, eliminating the need for price matching as we aim to offer competitive and affordable pricing on all our products.
Do you charge sales tax?
Ans. No, we do not charge sales tax. Designers are responsible for filing their own state sales tax, ensuring a transparent and personalized approach to tax compliance based on individual circumstances.
How do I measure furniture to ensure it fits my space?
Ans. To ensure that the furniture you purchased fits in your space, refer to the approximate dimensions of the furniture provided on our website. This would be the designer's task.
How long is delivery time?
Ans. Orders are processed in 2-4 business days. Standard delivery within the continental U.S. may take 5-28 business days, depending on location ad product availability.
What areas do you deliver to?
Ans. We currently only deliver within the continental United States.
Can I pick up my order?
Ans. No, we do not offer order pickup at this time. All orders will be shipped to the provided address for your convenience.
Do you assemble furniture?
Ans. Yes, we offer furniture assembly services to ensure a hassle-free experience for our customers.